We want you to be completely satisfied with your purchase. Please review our refund and exchange policies based on the different categories of products we offer.

1. Custom Jeans

Custom Jeans are made specifically for you, with your unique measurements and specifications. Therefore, no returns or exchanges are accepted on Custom Jeans. Please ensure all details are correct, and don’t hesitate to ask us any questions you may have before placing your order.

2. Made to Order

For Made to Order items, we understand that sometimes adjustments are needed. If you are not satisfied with your Made to Order product, we offer a store credit in the form of a coupon equal to the value of the product. This coupon can be used for future purchases on our website. Please contact our customer service team within 14 days of receiving your order to initiate the process.

3. Sample Sale

If you wish to return your order for any reason, we do offer a store credit in the form of a coupon for the full value of the product, which can be used on future purchases. Please contact our customer service team within 14 days of receiving your order to initiate the process.

4. Stock Products

For Stock Products, we offer returns and exchanges. If you are not completely satisfied with your purchase, you may return or exchange the product within 14 days of receipt. The item must be in its original, unused condition with all tags attached. Please contact our customer service team within 14 days of receiving your order to initiate the process.

How to Request a Return or Exchange

To request a return, exchange, or store credit, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at [your email] with your order number and details of your request
2. Prepare Your Item: If applicable, ensure your item is in its original condition and packaging.
3. Ship the Item: Our team will provide you with instructions on how to return your item. Please note that customers are responsible for return shipping costs unless the item received was incorrect or damaged. Additionally, any customs fees incurred during the return process will be the responsibility of the customer.
4. Receive Your Refund, Exchange, or Coupon: Once we receive and inspect your return, we will process your request and issue the appropriate refund, exchange, or store credit.

Contact Information

If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our customer service team at:

• Email: sales@companiondenim.com
• WhatsApp WEB

We appreciate your understanding and look forward to assisting you with any concerns you may have.